Galene Limited Warranty

What the warranty covers

• Tanks: 10-year warranty against defects in materials and workmanship on Galene-manufactured tanks.
• Parts: 3-year warranty on Galene-manufactured housings, valves, media vessels and other parts.
• Labor: 90-day warranty on Galene installation workmanship on systems installed by Galene crews.
• 30-day money-back guarantee on whole-home systems, subject to the terms of your written warranty and purchase agreement.
• Repair or replacement of the defective part at Galene's option.

What it doesn't cover

• Consumables: filter cartridges, media that is replaced on a schedule, UV bulbs, salt and remineralizer cartridges.
• Damage from freezing, water pressure outside the system's rating, power surges, lightning, flooding or storm.
• Systems modified, moved or serviced by anyone other than Galene or a Galene-authorized dealer.
• Neglected maintenance, such as cartridges or media left well past their schedule.
• Water conditions outside the range the system was sized for, such as a well whose water changes substantially.

How to get warranty service

1. 1Call 844-942-5363 or email service@galenewt.com with your name, address and the system model from the label on the tank.
2. 2Describe the problem. Many issues are resolved over the phone or with a scheduled service visit.
3. 3If a part is defective within its coverage period, Galene repairs or replaces it under the warranty. Service outside the warranty is priced before any work.

Keeping your warranty in force

Follow the maintenance schedule in your estimate, use Galene cartridges and media, and keep your installation receipt and warranty certificate. Filter auto-delivery and the yearly maintenance visit are the easiest way to stay on schedule.