Frequently Asked Questions

No. The visit and the water analysis are free, and there's no obligation to buy anything.

A Galene water specialist reviews your concerns, runs an on-site water analysis, looks at your plumbing and household, and recommends a system. If treatment makes sense you get an on-the-spot estimate before we leave. Installation is scheduled separately.

Clara, our appointment coordinator, calls within one business day of your request to confirm a visit window and tell you who's coming.

An electronic test at your tap for hardness, chlorine, pH and other indicators that tell us what treatment your water needs. It isn't a laboratory contaminant panel; we'll say when a lab test is worth doing.

A softener removes hardness minerals for the soft-water feel. A salt-free conditioner stops scale with no salt, regeneration or drain line, and most of our customers choose it. Your water analysis shows which fits, and we'll say so plainly.

The G-Guard pairs PFAS-targeting resin with carbon filtration and salt-free conditioning. At the consultation we walk through the product documentation for the exact system in your estimate. We don't publish reduction percentages because the result depends on your water.

Yes. Wells are a large part of our work. The GWL well system handles iron, sulfur, tannins, sediment and hardness, with a G-O2 aerator where sulfur or iron call for it.

Across Florida, with our own crews in Central and South Florida and visits elsewhere in the state by request, and in New Jersey and New York through our Northeast network.

Typically one day for a whole-home system. Under-sink reverse osmosis is usually a couple of hours.

Galene's own installers in Galene vehicles, not subcontractors, in our Florida territories. Our Northeast dealers install in New Jersey and New York.

At installation, as stated on your on-the-spot estimate, unless you've arranged financing. Nothing is due at the consultation.

Yes. Financing options are available to qualified homeowners, subject to credit approval by our lending partners. See the Financing page.

Every Galene home water system comes with a 30-day money-back guarantee. If you don't love it, we remove it and refund you.

It depends on the system. Some cartridges change every few months, salt softeners need salt, and some media lasts years. Your estimate states the schedule, replacements are in our shop, and auto-delivery every six months is available.

No. Systems are sized to your water and plumbing at the consultation and sold with an on-the-spot estimate. Replacement filters, cartridges, bulbs and media are sold online.

Your model is on the label on the side of the tank, for example GCSF 1.5. Choose it in the shop, or call us and we'll tell you.

We'll assess any system and give honest advice. Our service plans and parts are for Galene systems; for other brands the practical path is usually replacement when they fail.

Yes. Ask your specialist for Galene's license and insurance details at the consultation.