How it works
From Consultation to Installation
Four steps, no surprises. You'll know what happens at the visit, what the estimate includes, when you pay and who shows up before you request anything.
- No cost for the consultation or water analysis
- On-the-spot estimate, one price for the whole job
- Pay at installation; financing available for qualified homeowners
The process
What happens, step by step.
- Step 1
Request your consultation
Tell us your ZIP, whether you're on city or well water, and what you want to fix. Online takes about a minute, or call 844-942-5363.
- Step 2
We confirm your visit
Clara, our appointment coordinator, calls you within one business day to confirm a visit window and tell you who's coming.
- Step 3
The in-home consultation
Your Galene specialist analyzes your water, reviews your plumbing and household, and recommends a system. You get an on-the-spot estimate before we leave.
- Step 4
Installation day
Our own crews install your system, typically in one day, walk you through it and leave you with the first filters and the 30-day guarantee.
The home visit
What your specialist does in the home.
Plan for roughly an hour. The water analysis is part of the visit, not a separate appointment, and it's explained in plain language.
In-home water analysis
An electronic SpinTouch test measures chlorine, copper, pH and other indicators at your tap. It tells us what treatment your water needs; it is not a laboratory contaminant panel, and we'll say when a lab test is worth doing.
Plumbing and household review
Where the main line enters, the space available, your water heater and appliances, and how many people use the water.
System recommendation
Salt-free, softener, filtration, PFAS, RO or well treatment, matched to what the analysis shows. Most of our customers choose salt-free.
On-the-spot estimate
Equipment, installation and inclusions on one page, with financing options if you want them. Take your time; there's no obligation.
Installed pricing
What your on-the-spot estimate includes.
You get one price, in writing, before any work begins. No equipment-only numbers that grow on install day.
Equipment sized to your water
The system model and size follow your water analysis and household, not a one-size catalog.
Installation by Galene crews
Our own installers, typically one day, with plumbing connections and bypass included.
30-day money-back guarantee
Love your system, or we remove it and refund you within 30 days.
Financing options
Lender-approved plans for qualified homeowners, explained before you decide.
Walkthrough and first filters
We show you how it works and what maintenance to expect before we leave.
Support after installation
Replacement filters, auto-delivery and service from the same team.
Installation day
Our own crews, usually one day.
Galene installers, not subcontractors, in Galene vehicles. Here's what to expect.
Before we arrive
We confirm the date and time and tell you who's coming. Clear access to the main water line, a drain where required, and a power outlet if your system needs one.
During the install
Water is off for part of the day. Systems are mounted, plumbed and started, and the installer checks every stage.
Walkthrough
We show you the bypass, the filter change and what maintenance to expect, and answer your questions before we leave.
After the install
Replacement filters, auto-delivery and service come from the same team. Love your system, or we remove it and refund you within 30 days.
Questions
Before you request a visit.
Straight answers. Anything specific to your home gets answered at the consultation.
Does the consultation cost anything?
No. The visit and the water analysis are free, and there's no obligation to buy.
Who will come to my home?
A Galene water specialist from your territory. Clara tells you their name when she confirms the appointment.
When will you confirm my appointment?
Within one business day of your request, by phone. A form submission is a request; the appointment is confirmed only once scheduling is set.
When do I pay?
At installation, as stated on your on-the-spot estimate, unless you've arranged financing. Nothing is due at the consultation.
How long does installation take?
Typically one day for a whole-home system. Under-sink RO is usually a couple of hours.
What maintenance will my system need?
It depends on the system: some cartridges change every few months, salt softeners need salt, and some media lasts years. Your estimate states the schedule, and we offer filter auto-delivery every six months.
Ready for a system recommendation and on-the-spot estimate?
Request an in-home consultation. Clara will confirm your visit window within one business day.