These Terms and Conditions (“Terms”) govern your use of Galenewt.com (the “Site”) and your purchase of products and services from Galene Water Treatment, LLC (“Galene”, “we”, “us”). By using the Site, requesting an in-home consultation, or placing an order, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site.
Who May Use The Site
The Site is intended for users who are 18 years of age or older. By using the Site you confirm that you are at least 18 and able to enter into a binding agreement. We do not knowingly collect information from, or sell to, anyone under 18.
Accounts And Passwords
Registration is optional for browsing but required to purchase products on the Site. You are responsible for keeping your password confidential and for all activity under your account. Galene will never ask for your password in any unsolicited communication. Tell us promptly at info@galenewt.com if you believe your account has been used without permission.
Products, Quotes And Orders
The Site sells replacement filters, cartridges, bulbs, media and approved spare parts. Whole-home water treatment systems are sized to your water and plumbing at an in-home consultation and are sold with a written installed quote; they are not sold online. Product descriptions, specifications and availability may change without notice. Prices shown on the Site are in U.S. dollars and exclude shipping and applicable taxes unless stated otherwise.
An order placed on the Site is an offer to purchase. We may accept or decline any order, including where a product is unavailable, a price or description was listed in error, or we suspect fraud. Your order is accepted when we ship it or confirm acceptance in writing.
Written Installed Quotes
A written installed quote states the system, the installation work included, the total price and its validity period. Work not listed in the quote, such as plumbing repairs, electrical work, permits or access modifications discovered on site, is quoted separately before it is performed. Payment for installed systems is due as stated in the quote, typically at installation, unless a financing arrangement has been approved.
Payment And Secure Checkout
We accept the payment methods shown at checkout. Order information, including card details and delivery address, is transmitted using Secure Sockets Layer (SSL) technology as described in our Privacy Policy. Payment processing may be handled by unaffiliated Service Providers who access your information only to perform that service. Financing, where offered, is provided by third-party lenders subject to credit approval and their own terms and disclosures.
Shipping And Delivery
Replacement filters and parts ship to addresses within the United States. Shipping charges and estimated delivery times are shown at checkout. Risk of loss passes to you on delivery to the carrier. Please inspect shipments on arrival and report damage or shortages within 7 days.
Returns, Refunds And The 30-Day Guarantee
Installed whole-home systems are covered by our 30-day money-back guarantee: if you are not satisfied within 30 days of installation, we will remove the system and refund your purchase, subject to the conditions on our Returns & Refunds page. Unopened replacement filters and parts may be returned in original condition within 30 days of delivery for a refund of the product price; opened consumables cannot be returned. Return shipping is at your cost unless the item was defective or sent in error.
Installation, Scheduling And Site Access
When you request an in-home consultation, we confirm a visit window by phone or email. Installation is scheduled separately after you accept a written quote. You agree to provide safe access to the installation area, water shut-off and drain, and to disclose known plumbing, electrical or structural issues. We may reschedule where weather, access or site conditions make the work unsafe. Installations are performed by Galene’s own crews in Florida; outside Florida, Galene systems are supplied through independent dealers who are responsible for their own installation services.
Warranty
Galene products are covered by the Galene Limited Warranty, available on our Warranty page, which sets out coverage periods, exclusions and how to make a claim. Except as stated there, products and services are provided without any other warranty, express or implied, including implied warranties of merchantability and fitness for a particular purpose, to the extent permitted by law. Water treatment performance depends on your water, correct sizing and maintenance with genuine replacement filters.
Text Messaging (SMS) Terms
By checking the consent box on a form or otherwise opting in, you agree to receive text messages related to customer care from Galene Water Treatment LLC at the number you provide. Message frequency may vary. Message and data rates may apply. You can reply STOP at any time to opt out, and text HELP to (954) 736-3923 for assistance. Phone numbers collected for SMS are not shared with any third party or affiliate for marketing purposes. Consent is not a condition of purchase.
Marketing Communications
If you have given us your contact details, we may send you information about our products, services, sales and special offers by mail, email or phone, as described in our Privacy Policy. You can opt out at any time using the unsubscribe link in an email or by contacting info@galenewt.com.
Reviews And User Content
If you submit a review, photo, comment or other content to us, you grant Galene a non-exclusive, royalty-free, perpetual license to use, reproduce and display it in connection with our business, and you confirm it is your own and does not infringe anyone’s rights. We may remove content at our discretion.
Intellectual Property
The Site and its content, including text, images, product names, logos and design, are owned by or licensed to Galene and protected by copyright and trademark law. You may view and print pages for your personal, non-commercial use. Any other use requires our written permission.
Third-Party Links
The Site may link to websites of our business partners, vendors, lenders and advertisers. Those sites are outside our control and have their own terms and privacy practices. Galene is not responsible for their content or for any dealings you have with them.
Limitation Of Liability
To the fullest extent permitted by law, Galene is not liable for indirect, incidental, special or consequential damages, including loss of use, water damage or lost profits, arising from the Site, a product or a service, and our total liability for any claim is limited to the amount you paid for the product or service concerned. Nothing in these Terms limits liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold Galene and its employees and dealers harmless from claims, losses and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms or misuse of the Site or a product.
Governing Law And Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Broward County, Florida, and you consent to their jurisdiction.
Changes To These Terms
From time to time we may modify or amend these Terms to comply with new laws or regulations or to reflect changes in our business practices. Changes will be posted on this page, so please check back on occasion. Continued use of the Site after a change means you accept the updated Terms.
Contacting Us
Galene Water Treatment, LLC
59 SW 12th Ave #112, Dania Beach, FL 33004
Phone: 844-942-5363
Email: info@galenewt.com