Returns & Refunds

Installed systems: the 30-day money-back guarantee

Every Galene home water system comes with a 30-day money-back guarantee. If you are not satisfied with your system within 30 days of installation, tell us and we will remove it and refund your purchase.

• The 30 days run from the installation date on your receipt.
• Call 844-942-5363 or email service@galenewt.com within the 30 days to start the process.
• Galene removes the system and restores the plumbing connection. There is no removal charge.
• The refund is issued to the original payment method, or the financing agreement is cancelled with the lender.

Replacement filters and parts ordered online

• Unopened filters, cartridges, bulbs and parts in original condition may be returned within 30 days of delivery for a refund of the product price.
• Opened consumables cannot be returned, because they cannot be resold.
• Return shipping is at your cost unless the item was defective or sent in error, in which case Galene covers it.
• Refunds are issued to the original payment method within 10 business days of receiving the return.
• To start a return, email service@galenewt.com with your order number and the items.

Damaged or wrong items

Check your shipment on arrival. If anything is damaged, missing or not what you ordered, email us within 7 days with a photo and your order number and we'll replace it at no cost.