Service & support

Help for your Galene system, from the team that installed it.

Order the right filters, book a maintenance or repair visit, or find your manual and warranty, all in one place.

Care plans

Keep your system working like day one.

Plan details and pricing will be confirmed with Galene before launch.

New

The right replacement filters for your system, shipped to your door every 6 months so you never miss a change.

A Galene technician checks and services your system and replaces what's due, so it keeps performing.

Something not right? We repair Galene systems and can replace an old or failing softener with the right new one.

Schedule service

Tell us what's going on and we'll call to set a time. For anything urgent, call us directly.

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Brochures

Galene's brochure or spec sheet for each system, as a PDF.

Questions

How often should I change my filters?

It depends on your system and your water. Your installer sets the schedule for your home; auto-delivery keeps you on it.

My water tastes or smells different. What should I do?

Call us or request a service visit. Changes in taste or smell usually mean a filter or setting needs attention.

What does my warranty cover?

Coverage depends on the system and component. See the warranty page for the details, or call us with your model.

Which filter fits my system?

Your model is on the label on the side of the tank (for example GCSF 1.5). Choose it in the shop, or call us and we'll tell you.